Terms of Service

  1. PAYMENT POLICY
  • Achilinks Driving School may offer students the option to make payment in approved instalments.
  • An instalment arrangement does not change the total agreed course fee.
  • All outstanding course fees must be fully paid before a student commences road training, unless otherwise approved in writing by management.
  • Students who have not completed payment may continue with other components of the programme, where applicable, but will not be scheduled for road training until their account is fully settled.
  • All payments must be made through approved payment channels and should be supported by an appropriate receipt or payment record.
  • Where a student has an outstanding balance, Achilinks reserves the right to suspend further training or services until the balance is settled.
  • Full payment of applicable fees does not guarantee that a student will pass any internal or external examination or obtain a driver’s licence.
  • If a cohort registration is cancelled before the commencement of the cohort, a 20% administrative fee will be charged on the course fee.
  • Cohort registrations cannot be cancelled once a student has attended or commenced classes. Consequently, no refund shall be issued under such circumstances.
  • Training packages are non-transferable and may not be assigned, sold, or transferred to another person.
  1. DVLA and Licensing Fees
  • Achilinks Driving School collects the official DVLA slot fees on behalf of the student to secure mandatory capturing and testing appointments.
  • All other official DVLA fees (such as final license card issuance, replacement, or upgrading fees) are separate from Achilinks tuition and are not included unless explicitly stated in writing.
  • While Achilinks collects and processes the slot fee to schedule your DVLA appointment, any remaining official fees must be paid directly to the DVLA or its authorized platforms.
  • Achilinks manages slot booking and provides guidance throughout the process, but this does not guarantee DVLA processing times, test results, or final license issuance.
  • Students are responsible for ensuring all remaining DVLA payments are completed on time and for keeping official receipts for their records.
  1. TRAINING STRUCTURE (COHORT SYSTEM)
  • Theory classes operate under a structured cohort system.
  • New cohorts commence at least once a month
  • Official theory class time is 12:00 PM – 1:00 PM.
  • Students are required to follow the assigned cohort schedule.
  • Requests to join a different cohort may be considered subject to availability and management approval.
  1. COURSE COMPLETION TIMELINE
  • Weekday students are required to complete their training within four (4) months of registration.
  • Students will be provided with an expected road training completion date based on the training schedule and instructor availability. Students who are unable to complete their training by this date may be required to be rescheduled, subject to instructor availability.
  • Any training extending beyond the validity period will attract an extension fee as determined by the school.
  • Any unused lessons remaining after the validity period shall expire unless a formal extension has been approved by the school.
  • All students are required to successfully complete the school’s final assessment before their license application is processed or their license is released to them.
  • Failure to attend scheduled training sessions may affect the student’s completion timeline and may result in additional scheduling delays.
  1. ATTENDANCE & RESCHEDULING
  • Students must arrive at least 10 minutes before scheduled lessons.
  • Rescheduling requests must be made at least 24 hours in advance.
  • A standard practical lesson time is 45 minutes unless otherwise stated.
  • Same-day cancellations or no-shows will result in forfeiture of the lesson.
  • Repeated lateness or absenteeism may lead to suspension or restructuring of lessons.
  1. PRACTICAL TEST READINESS
  • We reserve the right to determine when a student is ready for the DVLA test.
  • Test booking may be postponed if the student is deemed not practically prepared.
  • We provide professional instruction and preparation, but this does not guarantee that a student will pass any DVLA examination.
  1. LICENSING & TIMELINES
  • All timelines provided are estimates, not guarantees.
  • Timelines begin from the date of complete registration.
  • Plastic card production and collection dates are controlled by the DVLA and may experience delays.
  • Delays caused by DVLA or external agencies do not qualify for refunds.
  1. STUDENT RESPONSIBILITIES
  • Students must provide valid and accurate documentation.
  • The instructor has full authority during all training sessions. Students must comply with safety instructions at all times.
  • Reckless, unsafe, abusive, or disruptive behavior may result in immediate termination without refund.
  1. VEHICLE DAMAGE
  • While our training vehicles are fully insured, the student or client remains responsible for the payment of the non-refundable insurance excess applicable to each individual claim.
  • If damage occurs due to student negligence, the student agrees to pay the applicable excess.
  • Minor damages may be charged at a cost where no insurance claim is filed.
  1. DIGITAL LEARNING & DATA USE
  • LMS login details are confidential and must not be shared.
  • All course materials remain the intellectual property of Achilinks Driving School.
  • Unauthorized reproduction or distribution of materials is prohibited.
  • Student data is handled securely and shared only where required for official processing (e.g., DVLA).
  1. COMMUNICATION
  • Official updates will be sent via WhatsApp, SMS, or email.
  • Students are responsible for providing accurate contact information.
  • Failure to check messages does not invalidate notices sent.
  1. COMPLAINTS PROCEDURE
  • Complaints must be submitted in writing via email at frontdesk@achilinksdrivingschool.com or WhatsApp at 0531511670 within seven (7) days of the incident.
  • We will acknowledge receipt within one (1) working day and aim to respond fully within two (2) working days.
  • Verbal complaints submitted without written documentation may not be formally processed.
  1. FORCE MAJEURE

We are not liable for delays or disruptions caused by events beyond reasonable control, including but not limited to:

  • DVLA system outages
  • Strikes or industrial action
  • Vehicle breakdowns
  • Instructor illness
  • Severe weather conditions
  • Public emergencies or pandemics
  1. PRIVACY AND DATA PROTECTION

Achilinks Driving School respects the privacy of its students and is committed to collecting, using and protecting personal information responsibly.

  • Achilinks Driving School respects the privacy of its students and is committed to collecting, using and protecting personal information responsibly.
  • Personal information will be used for legitimate administrative, training, communication, customer-service and licensing purposes, or for other purposes communicated to the student and permitted by applicable law.
  • Access to student information will be restricted to authorised personnel and service providers who reasonably require the information to perform their duties.
  • Achilinks will not ordinarily sell, rent or disclose student information to unrelated third parties.
  • Information may be shared where reasonably necessary for service delivery, including licensing and regulatory processes, with authorised service providers, where required by law, or where the student has provided the necessary consent.
  • Achilinks will take reasonable administrative, technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
  • While Achilinks will make reasonable efforts to protect student information, no electronic storage, transmission or communication system can be guaranteed to be completely secure.
  • Where a suspected or confirmed data-security incident occurs, Achilinks will take reasonable steps to investigate, contain and address the incident and make any notifications required by applicable law.
  • Students are responsible for providing accurate information and for keeping their passwords, login details and other confidential access information secure.
  • Students must not share another student’s personal information, photographs, videos, contact details, training records or other private information without the appropriate permission.

Photographs, Videos and Social Media

  • Achilinks may take photographs or videos during training sessions, school activities, events, testimonials or other approved activities.
  • A student’s identifiable photograph, video, voice, name, testimonial or similar content will not be used for promotional or social-media purposes without the appropriate consent.
  • Where consent has been provided, such content may be used on Achilinks’ official social-media platforms, website, educational materials, advertisements and other promotional channels.
  • A student may decline consent for promotional use of their identifiable image or content without affecting their access to normal training services.
  • Achilinks will make reasonable efforts to avoid publishing unnecessary personal information alongside photographs or videos.
  • Students may withdraw consent for future promotional use by contacting Achilinks through its official communication channels.
  • Withdrawal of consent will not necessarily require the removal of content that has already been printed, distributed, archived, reposted by third parties, or otherwise lawfully published before the withdrawal was received.
  • Achilinks may use third-party platforms for communication, payments, digital learning, storage, scheduling and social media. While reasonable steps will be taken to use appropriate platforms and protect student information, third-party platforms operate under their own systems, policies and security arrangements.

Data Retention

  • Achilinks may retain student information for as long as reasonably necessary for legitimate administrative, training, financial, licensing, legal, regulatory, dispute-resolution or record-keeping purposes.
  • Information that is no longer reasonably required will be securely disposed of or anonymised where appropriate, subject to applicable legal and regulatory requirements.
  1. CERTIFICATION
  • A certificate of completion will be awarded only to students who have successfully completed the required training and passed all applicable tests and assessments prescribed by Achilinks Driving School.
  • Payment of the course fee alone does not automatically qualify a student for a certificate.
  • Students who do not successfully complete the required tests or assessments may be required to undertake additional training or assessment before a certificate is issued.
  • The certificate confirms successful completion of the applicable Achilinks training programme.

The issuance of an Achilinks certificate does not guarantee that a student will pass a DVLA examination or obtain a driver’s licence.

  1. GOVERNING LAW

These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of Ghana.

  1. ACCEPTANCE

By making payment, the student confirms that they have read, understood, and agreed to these Service Terms & Conditions governing ACHILINKS Driving School.

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